General Registration FAQ
When does registration begin?
The registration start dates vary by session and program. Please click here to view current registration dates. We encourage you to register early to avoid disappointment. Unfortunately when too many people wait until the last minute to register, classes may be cancelled.
What is your refund policy?
1. To receive a refund, a Refund Request Form must be obtained from a Park District
facility. (This form must be returned in-person to the appropriate facility where the
participant’s program is held.) THE PARK DISTRICT WILL NOT FAX, MAIL OR EMAIL COPIES.
2. A $12 service charge per program will be charged if a Refund Request Form is submitted to
the Park District 10 or more business days (Monday-Friday, 8:30pm-5pm) before the starting
date of the program.
3. A $24 service charge per program will be charged if a Refund Request Form is submitted to
the Park District less than 10 business days (Monday-Friday, 8:30am-5pm) before the starting
date of program.
4. Refund requests must be received by 5pm the business day prior to the start of a program.
NO REFUNDS WILL BE ISSUED AFTER THIS DATE NO EXCEPTIONS!
5. In the event that a Park District class is cancelled due to lack of enrollment or a registrant is
placed on a wait list, a full refund will be issued.
6. Refund requests for programs less than six weeks in length must be requested 10 business days
prior to the start of the program.
7. Registration and the applicable payment are not transferable between individuals.
We do our best to issue refunds as soon as possible, but sometimes delays are necessary to
ensure accuracy. Refunds by check take approximately two weeks. A credit to your charge card takes six to eight weeks to appear on your statement, although the credit is processed within three days of your request. The above policy applies to recreation classes only.
Athletics/Team Sports Refunds
If a child attends any travel program tryout and is selected to any travel team, a full refund will not be granted if the player withdraws, quits or is removed from the team by Park District management for violation of any team rules, as specified by the travel team policy, as outlined in the parent manual. In addition, players withdrawing from any travel sports team will be prohibited from participation with his/her team or from attending any Park District of Highland Park travel sports tryouts for the following year.
If the player, in any of the circumstances mentioned above, desires to return to his/her team or attend a Park District of Highland Park travel sport tryout in the future, a request for a hearing must be made to the Board of Park Commissioners of the Park District of Highland Park, and the Board will decide the outcome on a case-by-case basis.
The only approved withdrawal will be for a family emergency or medical problem which requires a doctor’s note. Approved withdrawals will be prorated based on the following:
1. Approved withdrawal before practices begin will receive a 75% refund.
2. Approved withdrawals before games begin will receive a 50%
3. Approved withdrawals after the mid season has passed will not receive a refund.
Full Camp Session Refund Policy
1. A full refund (less a $50 service charge per camp session) will be given if a camp refund form is properly submitted to the Park District before 5:00PM, February 29. This cutoff date also applies to the second session of camp.
2. A full refund (less a $200 service charge per camp session) will be given if a camp refund form is submitted to the Park District after 5:00PM, February 29 and before 5:00PM, May 13. This cutoff date also applies to the second session of camp.
3. No refunds are granted after 5:00PM, May 13. There are no exceptions to this policy. This cutoff date also applies to the second session of camp.
4. Bus transportation fees for all services are not refundable after 5:00PM, April 22.
Mini Camp and Extended Camp Refund Policy
A full refund (less a $50 service charge per camp session) will be given if a camp refund form is submitted to the Park District before 5:00PM, June 17. No refunds are granted after this date. There are no exceptions to this policy.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, cash or check.
Is there a military discount?
Active servicemen and women and their immediate families receive resident rates plus an additional 15% discount on Park District of Highland Park programs, memberships, and daily fees, excluding select contractual programs. Register in person with proof of active service to receive the reduced rate.
Is there a senior citizen discount?
Resident seniors, 65 and over, are entitled to 15% off the regular registration fee for recreation programs and must show their ID. This does not include excursions, contractual programs, activities at special events or special workshops and events.
Do you offer financial assistance?
The Park District of Highland Park offers Grant-In-Aid to qualifying families in Highland Park needing financial assistance. An application form requesting detailed financial information is available at Park District facilities or online (2017 SMILE Grant-In-Aid Packet (English) / 2017 SMILE Grant-In-Aid Packet (Spanish)). All Grant-In-Aid is awarded on the basis of need and availability of Grant-In-Aid funds. Upon submission of a grant request, families will be notified in 15 working days of their status. Questions regarding the Grant-In-Aid program may be directed to Stephanie Rendler at email@example.com or 847.579.3133.
Are payment plans available?
Payment plans are available for Park District camps and certain travel sports. Please refer to our program guides for details.
How will I be notified of program cancellations?
Cancellations due to low enrollment– When a class is cancelled due to lack of enrollment, you will be notified by phone or email and a full refund will be issued.
Cancellations due to weather- Program cancellations due to weather will be posted on Rainout Line. This application will keep you up-to-date when adverse weather affects our programs. You can download the app, visit the website at www.rainoutline.com and search for Park District of Highland Park, or call 847.579.9008.
Facility or District-Wide Emergency Closures- The Park District of Highland Park endeavors to keep its facilities and programs operating whenever possible. There are times, however, when weather, road conditions or facility malfunctions dictate that programs and/or services must be cancelled or temporarily postponed or entire facilities closed. In order to provide employees and patrons with a safe and secure environment in which to work and play, the Park District of Highland Park reserves the right to close a particular facility or cancel a program using the following criteria:
- Whenever School District 112 (D112) cancels school due to weather conditions, all Park District activities and programs held at a school site will follow the same the procedure the entire day and/or evening. When D112 cancellations take place in the morning (prior to the beginning of school), Park District programs at Park District facilities will also be cancelled through 12pm.
- Program cancellation will be consistent district wide unless there are facility specific reasons for cancellation.
- When programs are cancelled:
- Affiliate and youth groups will be cancelled.
- Adult rental groups will be given the option to cancel without penalty so long as they follow the above time period.
- Private lessons/training staff or clients are given the option to cancel without penalty
- Drop in classes and/or programs will be determined by the facility manager
- In all situations, the Park District reserves the right to adapt this procedure and make decisions based extenuating circumstances and/or on the safety of staff, patrons, and/or participants.
- Park district facilities themselves will remain open for non-registered and/or drop-in activities (e.g. fitness and tennis club use, public skating, open gym, cross country ski rentals, etc.) unless specifically directed to close due to weather conditions.
Because weather and road conditions can change dramatically as the day progresses, the Park District will monitor weather conditions and announce closing updates throughout the day. Communication regarding any weather related closings and updates will be posted on the Park District of Highland Park website www.www.pdhp.org, Facebook & Twitter pages, and Rainout Line. The district will also post information on the Chicago Emergency Closing Center website www.emergencyclosingcenter.com. Emails will be sent to customers who have subscribed to the park district email program.
What if there are no spots available in the program I want?
If a program registration deadline has not passed, you can add your name to the waitlist for the program through our online registration system. Login with your USER ID and PIN. When searching for a course, before adding it to your cart, there will either be a ‘Register’ or ‘Waitlist’ button. Once you’ve clicked the ‘Waitlist’ button, your receipt will show that you have been waitlisted and not charged. This does not commit you to the program if a spot becomes available and no fee will be charged at this time.
How will I know if a space becomes available in a program for which I am waitlisted?
When a space becomes available in a program for which you are wait-listed, a Recreation Supervisor will call you to see whether you are still interested in registering for the program.
Do you still have priority registration?
In the past, we had lottery registrations and customers who didn’t get into a class through the lottery were given priority registration for the next session. Now that we no longer have a lottery and those classes that were in the lottery before are now online, registration is first-come-first-served. This means we no longer have priority registration. Please note- some of our centers offer “priority” registration to returning students (for example tennis). This is essentially early registration and it has not changed.
Who can I contact if I have more questions?
Please contact the Registration Help Desk by calling 847.579.3128 or emailing firstname.lastname@example.org. Calls and emails will be answered Monday-Friday, 9am-4:30pm.
Online Registration FAQ
What is online registration?
Online Registration is a method of registering for Park District programs via the internet. This system is available 24-hours a day, 7 days a week. You can use it to register yourself and family members for upcoming programs that are currently listed online. Please note: You will not be able to register for programs until registration start date listed in your brochure. In addition, not all of our programs will be available for online registration- please read our seasonal program brochures for information about which programs are available for online registration. Online registration is real-time. Upon payment, you will receive a receipt for programs for which your registration has been successful. Searching for programs can be done at any time. Registration requires an account.
What information do I need to register online?
1. Your User Name and Password
2. Credit or debit card
3. The name and date of birth for each person you wish to register must be on your household account
4. Registration is easiest if you have the 7-digit program number of your program at hand. These program numbers are listed in every Park District brochure next to the day and time.
Is your site secure?
The Park District has taken steps to ensure the security of your transaction. Our online registration site is fully compliant with PCI standards.
Your personal information is kept confidential. Your address and email are never sold to any other organization.
Who can use online registration?
Anyone who has set up an account can use online registration. You may already have an account with us if you have registered in-person at a Park District facility. Click on the Forgot Password link to see if you have an account. Otherwise, click on the Create an Account button to get started.
Can I change my Login or Password?
Yes. Once you are logged in, select the My Account menu and click Account Settings. You can change both your Login and Password on this screen. We recommend using your email address as your login. Passwords must be a minimum of 6 characters and contain at least 1 number, 1 letter and 1 special character.
What if I forget my Login or Password?
Click on the Forgot Password link on the front page and enter your email address. You will receive an email with instructions on accessing your account and resetting your password.
How do I set up my account?
You may have an account if you have registered with us in the past. To check, click the Forgot Password button and enter the email address you think may be linked to the account. If there is a matching account for that email address, you will receive an email with instructions on accessing your account. If there is no matching account, please click the Create an Account button on the front page. You will be asked to choose a login and password and input your household information. You will be able to register once you click Save.
What if I need to change my personal account information (address, phone number, email, etc)?
Select the My Account menu and click Household Update. Once all changes have been made, click Save. Address and birthdate changes cannot be completed online. Please visit a Park District facility to update either of these fields. Proof of residency and birthdate will be required.
Do I need an email address to register?
An email address is required for online registration. Your email address is the link between you and the Park District’s online system. Only the email address of the main contact of your account is linked to the system.
If you do not have an email address, please visit a Park District facility to register.
What can I do if I am locked out or denied access to my account?
For security reasons, your account will be locked after 5 unsuccessful login attempts; please contact 847.831.3810 to have your account unlocked or email email@example.com.
Does the system timeout? / Why am I being asked to log back in?
The system will time out and your cart will be emptied after 10 minutes of inactivity.
Can I add someone to my household that does not live at my address?
No. Only those who reside permanently at your address are permitted to be on your household account. Proof of residency may be requested at any time. Our residency policy reads: “Those people who register for Park District programs and improperly use a Highland Park address are removed from the class and no refund or transfer is given. Nonresidents pay a higher fee per program. Nonresident fees are the second fee shown in program descriptions. Note: Nonresidents are not eligible for resident fees even if their caretaker provider/relative is a Highland Park resident”.
Why am I being charged non-resident fees? I entered a Highland Park address on my account.
If you are being charged non-resident rates in error, please contact us at 847.831.3810 or email firstname.lastname@example.org.
How old do you have to be to create an account?
You must be 18 or older to create an account. All children listed on an account must be a dependent of the main contact holder.
How do I register for a program?
1. Go to https://registration.pdhp.org
2. Login with your login ID and password
3. Click Search to browse for activities and memberships
4. When you find an activity you like, click the green ‘+’ icon (it will turn from green to blue), then click Add to Cart at the bottom of your screen.
5. Answer any required questions and click the checkbox to agree to the waiver.
6. Your shopping cart will display. Click Proceed to Checkout.
7. Enter your payment method (Visa, MasterCard or Discover) and billing information and click Continue.
8. Enter your card details and click Pay.
9. Once your payment has successfully been processed, you will receive a message that your transaction is complete. Click View Confirmation Receipt to see a PDF of your registration confirmation. This is also emailed to you.
10. To logout of the system, click the Logout button at the top of your screen.
What if I do not know the program number?
On the Search menu, click Activity Search. There are multiple filters available to search for an activity, including activity number, keyword, activity type and subtype, age, time, day and location. Make your selections and click the Search button. To resume viewing all activities, click the Reset button.
How can I verify registration for members of my account?
Once you are logged in, click on the My Account menu. Under History & Balances, click My History. This page will display all enrollments and purchases made to your account.
Can I withdraw, transfer or request a refund for a program online?
No. All withdrawals, transfers and refunds adhere to our policy in our seasonal brochure and on our website’s policy page.
Why is the activity I want showing as unavailable?
Until the registration start date, classes may only be view-able online and therefore will display as Unavailable. This will change to Available once online registration begins. Please check our seasonal brochures for registration dates.
Can I register for all programs online?
Most (but not all) programs are offered online. Programs not available for online registration have an icon next to them in the seasonal brochure.
How can I sign up for camp online using the 2-part payment plan?
Families that choose not to make full payment at the time of registration may sign up to pay camp fees in two equal payments. This program is available for online, in-person, mailed and dropped off registration. Due to the large number of families using 2-part payments and the financial tracking involved, exceptions cannot be made to the following procedures and guidelines:
1. Camps must be paid in full by April 14.
2. 2-part payments can only occur with the appropriate completed payment form at the time of registration or online.
3. No 2-part payment schedules can be honored for any registrations received after 5:00PM on March 17.
4. Camp payments paid in full at the time of registration cannot be changed to a 2-part payment plan.
When registering for camp online, you will be prompted to select a billing option once you have added a camp into your cart. You may choose between Pay in Full or Camp 2-Part Payment Plan. Select the payment plan, answer any required questions and agree to the waiver. Your shopping cart will display. The fee for the camp should reflect the half payment amount. Click Proceed to Checkout. Complete the checkout process. You will receive a confirmation via email that your registration went through. .
How do I complete my 2nd half camp payment online?
Families that choose the 2-part payment option online are responsible for making their own second payment online. Beginning April 7, your remaining camp balance will appear on your account online. It must be paid in full by April 14.
To pay this balance, log in to your online account. Click the My Account menu and select Pay Old Balances. Your camp enrollment will appear. Click Add to Cart and complete the payment process.
All payments must be completed by April 14. Failure to complete payment on time will result in removal from camp. Any fees paid for the first payment will be refunded less any applicable service fees per Park District policy.