The Park District does not guarantee a participant’s ability to make up a class that is missed. Please take a moment to call our desk at 847.433.5450 and let us know about any future absence for a class to allow for another participant to join.

Please follow these guidelines when making up a class.

1. Limit of two make-ups per session.
2. Classes may only be made up during the session in which the classes were missed.
3. Participant must make up at their level or below; never above.
4. Participant must notify the club of an absence prior to their scheduled lesson; otherwise, they are not able to make up the missed class. Participant must notify the front desk not their tennis pro.
5. If participant shows up to a class that is full, they may not attend the class.
6. If participant does not show up after reserving a spot, it will still count as their make-up.

Membership will be required for all customers who wish to have a ‘private’ class for the 2024-2025 Indoor Season.

Private classes have two make-up options:

1. No make-ups allowed in their class; all participants are not eligible for make-ups
2. Make-ups allowed in their class; all participants are eligible for make-ups per our class policy above.

1. Refunds must be requested at least one day before the session start date (Note: One-day or special events must be requested at least 10 days before the event start date). Refunds requested on or after the session start date will not be honored.
   • A $12 service fee per program will be assessed if the refund is requested 10 or more days prior to the session start date. A $24 service fee per program will be assessed if the refund is requested less than 10 days prior to the session start date. No refunds permitted if requested less than one day prior to the start date of the session.
2. A full refund will be issued if a Park District class is canceled due to lack of enrollment.
3. Registration and the applicable payment are non-transferable between individuals.
4. We do our best to issue refunds as soon as possible, but sometimes delays are necessary to ensure accuracy. Refunds by check can take 2-4 weeks to issue. A refund to your charge card may be processed within 3 business days; however, the credit may not appear on your statement until the next billing cycle.

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