Cancellation Policy

1. Refunds must be requested at least one day before the session start date (Note: One-day or special events must be requested at least 10 days before the event start date). Refunds requested on or after the session start date will not be honored.
2. A full refund will be issued if a Park District class is canceled due to lack of enrollment.
3. Registration and the applicable payment are non-transferable between individuals.
4. We do our best to issue refunds as soon as possible, but sometimes delays are necessary to ensure accuracy. Refunds by check can take 2-4 weeks to issue. A refund to your charge card may be processed within 3 business days; however, the credit may not appear on your statement until the next billing cycle.

Participant: Pro Ratio

Prior to a new session, adult classes with:

1. One participant will be cancelled and participant will be moved.
2. Two participants in any 1.5 hour class will be reduced to
   1 hour for the same price.
3. Two participants in any one hour class will be reduced to 45 minutes for the same price.
   The class may revert back to the original scheduled time once there is a third participant.

Adult Skill Evaluation

New adults registering for 3.0, 3.5, 4.0 and 4.5 classes must have approval before registering for a class. Please call the Front Desk at 847.433.5450 to schedule an evaluation.

Class Make-Up Policy

The Park District does not guarantee a participant’s ability to make up a class that is missed. Please take a moment to call our desk at 847.433.5450 and let us know about any future absence for a class to allow for another participant to join. Please follow these guidelines when making up a class.

1. Limit of two make-ups per session.
2. Classes may only be made up during the session in which the classes were missed.
3. Participant must make up at their level or below; never above.
4. Participant must notify the club of an absence by at least 24 hours prior to their scheduled lesson; otherwise, they are not able to make up the missed class. Participant must notify the front desk not their tennis pro.
5. If participant shows up to a class that is full, they may not attend the class.
6. If participant does not show up after reserving a spot, it will still count as their make-up.
7. If a make up is scheduled in a class that is not full and the class becomes full, we will call to cancel the make up since that spot is no longer available.

Private Classes

Private classes must be a full class with a four player to one pro ratio. If class is not full, the class will not be considered private. Other students will be allowed to join the class and use class for make-ups. Private classes must run the full length of the indoor season.

Membership will be required for all customers who wish to have a ‘private’ class for the 2025-2026 Indoor Season.

Private classes have two make-up options:

1. No make-ups allowed in their class; all participants are not eligible for make-ups
2. Make-ups allowed in their class; all participants are eligible for make-ups per our make-up class policy above.