Home
/
FAQs
/
Anti-Discrimination Policy

Park District services, programs and activities are subject to all applicable laws regarding nondiscrimination including the Americans with Disabilities Act (ADA). The Park District will make reasonable accommodations to facilitate participation. If you have any suggestions on how to improve our recreational programs, or are an individual with disabilities or special needs, please call 847.831.3810. Those who use the Telecommunications Device for the Deaf (TDD) may reach the Park District at 847.579.3150.

For each program at the Park District, there’s a minimum number of registrations needed before a class can run. Most teachers are paid per class period, not per student. So if enough people don’t register, the Park District loses money – your money. In addition, we like to keep the student/teacher ratio low to ensure you get a high quality program. In order to determine adequate registration and to avoid disappointment, we highly encourage you to register early (at least seven days prior to the first date the class is held). When a class is cancelled due to lack of enrollment a full refund will be issued.

As a courtesy, the Park District provides a receipt to confirm your registration status once a purchase is completed. If registering in-person, you will receive a printed and emailed receipt. If registering online, you will receive an emailed receipt upon successful completion of your online transaction. Emailed receipts will come from [email protected]. Please check your spam mail if you do not receive a confirmation email in your inbox. If you do not receive confirmation of your registrations, please contact the Park District prior to the first day of the program to verify your registration status.

At the Park District of Highland Park, we are committed to providing the public with high quality recreation programs. Our residents are important to us and we feel they deserve quality at all times. We are so confident that our recreation programs provide high quality and enjoyment that we are backing it with a policy called the Good Time Guarantee. Our promise and policy are as follows: The Park District of Highland Park will give you a full refund if requested by the beginning of the third class if you are unsatisfied with the quality of instruction, your child’s inability to adapt emotionally in the class, or the skill level is not appropriate for the participant.

Guidelines

  1. Participant must attend the first two classes of the program.
  2. The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting. Forms are available at the front desk of all Park District facilities. The Park District will not fax, mail or email copies. Upon receiving your completed form before the third class we will process a full refund of your paid fees, if applicable and approved.

This policy applies to pre-registered and contractual programs only. This policy does not apply to memberships, punch passes,
camps, travel sports, events, or picnic permits.

We do not want a program fee to be a deterrent to highland Park or Highwood families from participating in our programs. If you are a Highland Park or Highwood resident experiencing financial hardship, please email [email protected] or call 847.831.3810 to speak with our staff about available scholarship opportunities.

Our SMILE Grant-In-Aid Program is available to qualifying Highland Park families needing financial assistance. A SMILE application form requesting detailed financial information is available at Park District facilities or online.

Our FYI (Foundation Youth Initiative) Grant-in-aid Program is available to Highwood students currently attending District 112 and District 113 schools in Highland Park. The program can help cover up to 100% of program fees and up to two (2) weeks of summer camp.For more information and to apply for an FYI scholarship, please call 847.831.3810 or email [email protected].

All scholarships are awarded based on the need and availability of funds. Upon submission of a grant request, families will be notified within 10 working days of their status.  All scholarships and inquiries regarding financial aid are completely confidential. 

Resident seniors, 65 and over, are entitled to 15% off the regular registration fee for recreation programs and must show their ID. This does not include excursions, contractual programs, activities at special facilities or special workshops and events.

The Park District of Highland Park provides all active, retired, and veteran military personnel and immediate family residing in the same household, resident rates plus an additional 15% discount for programs, memberships and daily admissions, excluding contractual programs. Register in person with proof of active or veteran service to receive the reduced rate.

Military discounts must be verified each calendar year with the park district. Call 847.831.3810 or email [email protected] for more information.

Please be sure to check the age requirements for the program before you register. The age requirements are established to ensure the integrity of the program and quality of each person’s experience. Proof of age may be required. Falsifying participant’s age or birth date will result in removal from course with no refund or transfer.

For security reasons, your online account will be locked after 5 unsuccessful login attempts; please contact 847.831.3810 to have your account unlocked or email [email protected].

Changes to household accounts cannot be completed online. Please visit a Park District facility to update your account. Proof of residency will be required.

Please Note: Only those who reside permanently at your address are permitted to be on your household account. Proof of residency may be requested at any time. Our residency policy reads: “Those people who register for Park District programs and improperly use a Highland Park address are removed from the class and no refund or transfer is given. Non-residents pay a higher fee per program. Non-resident fees are the second fee shown in program descriptions. Note: Non-residents are not eligible for resident fees even if their caretaker provider/relative is a Highland Park resident.”