Registration
FAQs

Age Requirements

Please be sure to check the age requirements for the program before you register. The age requirements are established to ensure the integrity of the program and quality of each person’s experience. Proof of age may be required. Falsifying participant’s age or birth date will result in removal from course with no refund or transfer.

Anti-Discrimination Policy

Park District services, programs and activities are subject to all applicable laws regarding nondiscrimination including the Americans with Disabilities Act (ADA). The Park District will make reasonable accommodations to facilitate participation. If you have any suggestions on how to improve our recreational programs, or are an individual with disabilities or special needs, please call 847.831.3810. Those who use the Telecommunications Device for the Deaf (TDD) may reach the Park District at 847.579.3150.

Behavior Management

Participants are expected to exhibit appropriate behavior at all times. Guidelines have been developed to help make our programs safe and enjoyable for all.

Food Allergy Awareness

If your child is allergic to certain foods please call the program supervisor or manager upon confirmation of registration.

Good Time Guarantee

At the Park District of Highland Park, we are committed to providing the public with high quality recreation programs. Our residents are important to us and we feel they deserve quality at all times. We are so confident that our recreation programs provide high quality and enjoyment that we are backing it with a policy called the Good Time Guarantee. Our promise and policy are as follows: The Park District of Highland Park will give you a full refund if requested by the beginning of the third class if you are unsatisfied with the quality of instruction, your child’s inability to adapt emotionally in the class, or the skill level is not appropriate for the participant.

Guidelines

  1. Participant must attend the first two classes of the program.
  2. The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting. Forms are available at the front desk of all Park District facilities. The Park District will not fax, mail or email copies. Upon receiving your completed form before the third class we will process a full refund of your paid fees. This applies to programs six weeks or more in length.

This policy applies to recreation classes only. A recreation class is defined as a program where Park District personnel teach activities or skills over a period of six or more class periods. This policy does not apply to season memberships or passes, special events, basketball, baseball, picnic permits, camps or programs less than five weeks.

Grant-In-Aid Scholarships

We do not want a program fee to be a deterrent to highland Park or Highwood families from participating in our programs.    If you are a Highland Park or Highwood resident experiencing financial hardship, please email scholarships@pdhp.org or call 847.579.3101 to speak with our staff about available scholarship opportunities.

Our SMILE Grant-In-Aid Program is available to qualifying Highland Park families needing financial assistance. A SMILE application form requesting detailed financial information is available at Park District facilities or online 2022 SMILE Grant-In-Aid Application Packet (English)/2022 SMILE Grant-In-Aid Application Packet (Spanish).

Our FYI (Foundation Youth Initiative) Grant-in-Aid Program is available to qualifying Highwood families and can help cover up to 50% of camp program fees.  For more information and to apply for an FYI camp scholarship, please call 847.579.3101 or email scholarships@pdhp.org.

All scholarships are awarded based on the need and availability of funds. Upon submission of a grant request, families will be notified in 15 working days of their status.  All scholarships and inquiries regarding financial aid are completely confidential. 

Insurance – Are You Covered?

The Park District does not carry medical or accident insurance for program participants – the costs would make program fees prohibitive. Please review your own personal health insurance plan to be certain that you and your family have the proper coverage.

Locked Accounts

For security reasons, your online account will be locked after 5 unsuccessful login attempts; please contact 847.831.3810 to have your account unlocked or email registrations@pdhp.org.

Military Discount

The Park District of Highland Park provides all active, retired and veteran military personnel and their immediate family members resident rates plus an additional 15% discount for programs, memberships, and daily admissions, excluding select contractual programs. Register in person with proof of active or veteran service to receive the reduced rate. Call 847.831.3810 for more information.

Minimum/Maximum

For each program at the Park District, there’s a minimum number of registrations needed before a class can run. Most teachers are paid per class period, not per student. So if enough people don’t register, the Park District loses money – your money. In addition, we like to keep the student/teacher ratio low to ensure you get a high quality program. In order to determine adequate registration and to avoid disappointment, we highly encourage you to register early (at least seven days prior to the first date the class is held). When a class is cancelled due to lack of enrollment a full refund will be issued.

Online Registration

Online Registration is a method of registering for Park District programs via the internet. This system is available 24-hours a day, 7 days a week. You can use it to register yourself and family members for upcoming programs that are currently listed online. Online registration requires a valid email address and a household account. Online registration is real-time. Upon payment, you will receive a receipt for programs for which your registration has been successful. Searching for programs can be done at any time.

Please note:  You may already have an account with us if you have registered in-person at a Park District facility. Click on the Forgot Password link to see if you have an account. Otherwise, click on the Create an Account button to get started.

Photo and Video Policy

Photos and video footage are periodically taken of people participating in District programs and activities. All persons registering for District programs/activities, Participants in District events, or using District property thereby agree that any photograph or video taken by the District may be used in District publications, advertising, marketing materials, brochures, event flyers, social media (including Facebook, YouTube, and other social media sites operated by the District), and the District’s website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District.

Program Cancellations

Cancellations due to low enrollment– When a class is cancelled due to lack of enrollment, you will be notified by phone or email and a full refund will be issued.

Cancellations due to weather– Program cancellations due to weather will be posted here. This application will keep you up-to-date when adverse weather affects our programs. You can download our Park District of Highland Park app or call 847.579.9008.

Facility or District-Wide Emergency Closures– The Park District of Highland Park endeavors to keep its facilities and programs operating whenever possible. There are times, however, when weather, road conditions or facility malfunctions dictate that programs and/or services must be cancelled or temporarily postponed or entire facilities closed. In order to provide employees and patrons with a safe and secure environment in which to work and play, the Park District of Highland Park reserves the right to close a particular facility or cancel a program using the following criteria:

  1. Whenever School District 112 (D112) cancels school due to weather conditions, all Park District activities and programs held at a school site will follow the same the procedure the entire day and/or evening. When D112 cancellations take place in the morning (prior to the beginning of school), Park District programs at Park District facilities will also be cancelled through 12pm.
  2. Program cancellation will be consistent district wide unless there are facility specific reasons for cancellation.
  3. When programs are cancelled:
    • Affiliate and youth groups will be cancelled.
    • Adult rental groups will be given the option to cancel without penalty so long as they follow the above time period.
    • Private lessons/training staff or clients are given the option to cancel without penalty
    • Drop in classes and/or programs will be determined by the facility manager
  4. In all situations, the Park District reserves the right to adapt this procedure and make decisions based extenuating circumstances and/or on the safety of staff, patrons, and/or participants.
  5. Park district facilities themselves will remain open for non-registered and/or drop-in activities (e.g. fitness and tennis club use, public skating, open gym, cross country ski rentals, etc.) unless specifically directed to close due to weather conditions.

Because weather and road conditions can change dramatically as the day progresses, the Park District will monitor weather conditions and announce closing updates throughout the day. Communication regarding any weather related closings and updates will be posted on the Park District of Highland Park website, Facebook, and app. The district will also post information on the Chicago Emergency Closing Center website www.emergencyclosingcenter.com. Emails will be sent to customers who have subscribed to the park district email program.

 

Receipts & Confirmation Letters

As a courtesy, the Park District provides a receipt to confirm your registration status once a purchase is completed. If registering in-person, you will receive a printed receipt. If registering online, you will receive an emailed receipt upon successful completion of your online transaction. Please check your spam mail if you do not receive a confirmation in your inbox. If you do not receive confirmation of your registrations, it is your responsibility to contact the Park District prior to the first day to verify your registration status. Please provide us with the program number when you call so that we can quickly assist you.

Residency

Recreation program residency rates apply to everyone who lives within Park District of Highland Park boundaries and pays Park District of Highland Park taxes including: residents of Fort Sheridan (60037); portions of the Town of Fort Sheridan that lie within Park District boundaries (60035); and Park District of Highland Park taxpayers who reside on the following Kings Cove (Deerfield) streets: Carriage Way, Bent Creek Ridge, Fox Hunt Trail, Millstone Road, Shag Bark Lane, Smoke Tree Road and Tanglewood Court. All other Deerfield street addresses and residents of Highwood do not pay Park District of Highland Park taxes and are, therefore, nonresidents of the Park District. Proof of Park District of Highland Park residency in the form of a valid Driver’s License or Illinois State ID may be required for registration.

Those who register for Park District programs and improperly use a Highland Park address are removed from the class and no refund or transfer are given. Nonresidents pay a higher fee per program. Note: Nonresidents are not eligible for resident fees even if their caretaker provider/relative is a Highland Park resident.

Senior Discount

Resident seniors, 65 and over, are entitled to 15% off the regular registration fee for recreation programs and must show their ID. This does not include excursions, contractual programs, activities at special facilities or special workshops and events.

Update Household Information

To update your household information for your online account, select the My Account menu and click Update Household. Once all changes have been made, click Save. Address and birthdate changes cannot be completed online. Please visit a Park District facility to update either of these fields. Proof of residency and birthdate will be required.

Please Note: Only those who reside permanently at your address are permitted to be on your household account. Proof of residency may be requested at any time. Our residency policy reads: “Those people who register for Park District programs and improperly use a Highland Park address are removed from the class and no refund or transfer is given. Nonresidents pay a higher fee per program. Nonresident fees are the second fee shown in program descriptions. Note: Nonresidents are not eligible for resident fees even if their caretaker provider/relative is a Highland Park resident.”

Update Username & Password

To update your username or password for your online account, once you are logged in, select the My Account menu and click Update Username & Password. You can change your Username and/or Password on this screen. We recommend using your email address as your login. Passwords must be a minimum of 6 characters and contain at least 1 number, 1 letter and 1 special character. If you forgot your username or password, click on the Forgot Password link on the front page and enter your email address. You will receive an email with instructions on accessing your account and resetting your password.

Waitlists

If a program registration deadline has not passed, you can add your name to the waitlist for the program through our online registration system. No fees are charged to join the waitlist. Login to the registration portal with your Username and Password. When searching for programs, those that are full will have a yellow Waitlist status. Click the Select icon to add it to your cart and follow the prompts to complete the checkout process. You will receive an emailed confirmation once you have successfully joined the waitlist.

When a space becomes available in a program for which you are wait-listed, a Recreation Supervisor will call you to see whether you are still interested in registering for the program.