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Service Animal Policy

No animals are allowed inside any Park District facility, with exception of service animals.

Service animals are allowed at all facilities and beaches. However, service animals may only enter the water at (the newly updated) Moraine Beach.

Park District staff cannot watch any service animal while a participant is in a program or using our facilities. The service animal must always be under the control of the owner.

Recreation program residency rates apply to everyone who lives within Park District of Highland Park boundaries and pays Park District of Highland Park taxes including residents of Fort Sheridan (60037); portions of the Town of Fort Sheridan that lie within Park District boundaries (60035); and Park District of Highland Park taxpayers who reside on the following Kings Cove (Deerfield) streets: Carriage Way, Bent Creek Ridge, Fox Hunt Trail, Millstone Road, Shag Bark Lane, Smoke Tree Road and Tanglewood Court.  All other Deerfield street addresses do not pay Park District of Highland Park taxes and are, therefore, non-residents of the Park District. 

NEW! Residency privilege is extended to Kindergarten through Grade 8 students living in the geographic boundaries of North Shore School District 112 and students Grade 9 through 12 living in the geographic boundaries of Highland Park High School. Parents of these children are not eligible for resident fees (some exclusions may apply).

Proof of Park District of Highland Park residency in the form of a valid Driver’s License or Illinois State ID may be required for registration.  To receive resident rates:

Those who register for Park District programs and improperly use a Highland Park address are removed from the class and no refund or transfer is given. Non-residents pay a higher fee per program. Note: Non-residents are not eligible for resident fees even if their caretaker provider/relative is a Highland Park resident.

If your child is allergic to certain foods please call the program supervisor or manager upon confirmation of registration.

Photos and video footage are periodically taken of people participating in District programs and activities. All persons registering for District programs/activities, Participants in District events, or using District property thereby agree that any photograph or video taken by the District may be used in District publications, advertising, marketing materials, brochures, event flyers, social media (including Facebook, YouTube, and other social media sites operated by the District), and the District’s website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District.

To help make our programs and facilities enjoyable for all, participants and members are expected to exhibit appropriate behavior at all times. It is required that all patrons adhere to our Behavior Management Policy 6.10. This includes but is not limited to showing respect to all patrons and staff, abstaining from the use of abusive or foul language, refraining from causing bodily harm to themselves or others, respecting equipment, supplies, and facilities. Failure to follow the policy may result in permanent suspension of participation. 

These guidelines have been developed to help make our programs safe and enjoyable for all. To learn more about our Behavior Management Policy, contact 847.831.3810.

The Park District does not carry medical or accident insurance for program participants – the costs would make program fees prohibitive. Please review your own personal health insurance plan to be certain that you and your family have the proper coverage.

Park District services, programs and activities are subject to all applicable laws regarding nondiscrimination including the Americans with Disabilities Act (ADA). The Park District will make reasonable accommodations to facilitate participation. If you have any suggestions on how to improve our recreational programs, or are an individual with disabilities or special needs, please call 847.831.3810. Those who use the Telecommunications Device for the Deaf (TDD) may reach the Park District at 847.579.3150.

For each program at the Park District, there’s a minimum number of registrations needed before a class can run. Most teachers are paid per class period, not per student. So if enough people don’t register, the Park District loses money – your money. In addition, we like to keep the student/teacher ratio low to ensure you get a high quality program. In order to determine adequate registration and to avoid disappointment, we highly encourage you to register early (at least seven days prior to the first date the class is held). When a class is cancelled due to lack of enrollment a full refund will be issued.

As a courtesy, the Park District provides a receipt to confirm your registration status once a purchase is completed. If registering in-person, you will receive a printed and emailed receipt. If registering online, you will receive an emailed receipt upon successful completion of your online transaction. Emailed receipts will come from [email protected]. Please check your spam mail if you do not receive a confirmation email in your inbox. If you do not receive confirmation of your registrations, please contact the Park District prior to the first day of the program to verify your registration status.

At the Park District of Highland Park, we are committed to providing the public with high quality recreation programs. Our residents are important to us and we feel they deserve quality at all times. We are so confident that our recreation programs provide high quality and enjoyment that we are backing it with a policy called the Good Time Guarantee. Our promise and policy are as follows: The Park District of Highland Park will give you a full refund if requested by the beginning of the third class if you are unsatisfied with the quality of instruction, your child’s inability to adapt emotionally in the class, or the skill level is not appropriate for the participant.

Guidelines

  1. Participant must attend the first two classes of the program.
  2. The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting. Forms are available at the front desk of all Park District facilities. The Park District will not fax, mail or email copies. Upon receiving your completed form before the third class we will process a full refund of your paid fees, if applicable and approved.

This policy applies to pre-registered and contractual programs only. This policy does not apply to memberships, punch passes,
camps, travel sports, events, or picnic permits.